UK delivery:

We ship by UK registered post, and the cost of postage is shown at the checkout.  We can only deliver purchases to UK credit/debit card billing addresses. We aim to deliver your order to you right away, and certainly within 14 days from receipt of your order.  We will notify you via e-mail if otherwise.  A signature is required on delivery.

Returns policy:

We are pleased to offer an Exchange, Credit Note or Refund (excluding Sale goods) on your purchase if it is returned to us within 28 days from receipt providing the item is unworn, in pristine condition, with its original packaging and all relevant receipts and documentation.  An Exchange or Credit of your purchase can also be done at any Pykes store (see Store locations).
For a Refund, a returns authorization number must first be obtained by contacting chester2@pykesjewellers.co.uk, stating the reason for the request to return the goods. The item must be returned to the address below by Royal Mail’s Special Delivery method to ensure the item is insured.  NB.   All refunds will be subject to a re-stocking and administration charge of 2.5% which is not refundable.  Postage and packaging will also not be refunded.  Your statutory rights remain unaffected. 

Returns address:

Pykes the Jewellers
20 Eastgate Row
Chester
Cheshire
CH1 1LX.

Pykes the Jewellers (William Pyke and Sons Ltd) is registered in England.  REG No. 502381.
VAT No. 164 1139 84