Pykes the Jewellers has taken care in presenting the products on our web site as accurately as possible.  The images you see will depend on your monitor’s display and colour capabilities.  We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.  Before you place an order please read Pykes Terms and Conditions below.

• All products are subject to availability
• All measurements are approximate
• Products shown will not be actual size
• Colours are as accurate as computer processes allow
• Not all watch brands are available at every branch
• Products are priced in pounds sterling and include VAT
• All products will be supplied in our packaging or the branded packaging of the manufacturer where applicable.
• Ring size alteration is not always included in the price – contact chester2@pykesjewellers.co.uk for information quoting reference number and required size.  If no size is specified
• All products displayed in the Sale section of Pykes webstore have been on sale at a higher price for at least 28 consecutive days at one or more Pykes store.
• This site is governed exclusively by English Law

Orders

Once you have completed an online purchase, we will send you an email confirming the order details and our acceptance of your order. At that point a binding agreement will exist between us under these terms and conditions. We will take payment for your order immediately and goods will not be despatched until receipt of payment. Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing and (iii) your credit card/debit card payment is approved by your credit card/debit card company. Unfortunately we cannot accept orders from persons under the age of 18.

UK delivery:

We ship by UK registered post, and the cost of postage is shown at the checkout.  We can only deliver purchases to UK credit/debit card billing addresses. We aim to deliver your order to you right away, and certainly within 14 days from receipt of your order.  We will notify you via e-mail if otherwise.  A signature is required on delivery.

Credit/Debit card security:

Pykes the Jewellers web site uses a secure payment gateway for the collection of your card details.  All the information passed from the payment page is encrypted.  It is only decrypted after it reaches our computer, and is not held in clear text on any web site involved in this process.

Data protection/Privacy Policy:

Shopping on the Pykes web site and/or to register for news requires you to provide your name, address and other relevant details.  Our policy is to keep this to the minimum to ensure that we can process your order and/or contact you if necessary.  Personal information provided by you is held in a secure area purely for the use of Pykes and will not be transmitted to a third party.  If you wish your details to be deleted please send an e-mail to chester2@pykesjewellers.co.uk  with “unsubscribe” in the subject field.

Guarantee:

We guarantee to repair or replace at our discretion any item that proves faulty within 12 months of purchase, providing the fault is indisputably of manufacturing origin and has not been caused by the owner.  All watches sold carry a 2 year manufacturer’s guarantee.  If an item cannot be repaired or replaced, a full refund (including the card processing and delivery charges) will be offered.

Returns policy:

We are pleased to offer an Exchange, Credit Note or Refund (excluding Sale goods) on your purchase if it is returned to us within 28 days from receipt providing the item is unworn, in pristine condition, with its original packaging and all relevant receipts and documentation.  An Exchange or Credit of your purchase can also be done at any Pykes store (see Store locations).
For a Refund, a returns authorization number must first be obtained by contacting chester2@pykesjewellers.co.uk, stating the reason for the request to return the goods. The item must be returned to the address below by Royal Mail’s Special Delivery method to ensure the item is insured.  NB.   All refunds will be subject to a re-stocking and administration charge of 2.5% which is not refundable.  Postage and packaging will also not be refunded.  Your statutory rights remain unaffected. 

Returns address:

Pykes the Jewellers
20 Eastgate Row
Chester
Cheshire
CH1 1LX.

Pykes the Jewellers (William Pyke and Sons Ltd) is registered in England.  REG No. 502381.
VAT No. 164 1139 84

Cancellations

Under the Consumer Protection Regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Chester store should you wish to cancel your order.

Lost Packages

Even though packages are sent via Royal Mail special delivery on rare occasions we do experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of despatch.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Pykes.